CSP Support Analyst

Amazon – Job Details

Date of posting: 19 Mar 18

Eligibility : Any graduates from 2017 batch

Detailed Eligibility :

Candidates must have completed graduation, 2017 pass out’s must have the provisional certificate or consolidated mark sheet.
Fresher’s or candidates with 0-3 years of work Exp can apply .
Candidates must be willing to join immediately.

Job Description :

Through Create Space services, one can sell books, CDs, and DVDs for a fraction of the cost of traditional manufacturing, while maintaining more control over their materials. We make it simple to distribute publisher’s books, music, and video through Internet retail outlets, their own website, other bookstores, retailers, libraries, and academic institutions.
The CreateSpace Support Analyst will serve as the primary support interface for publishers & vendors using the CreateSpace services and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people read.
Demonstrated experience of 0-1 year in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
Experience in a technical support process, especially for web enabled software products or services is highly preferred
Excellent verbal and written communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
Should be willing to work night shifts.
Should be able to understand a complex problem and respond to publishers.
Basic familiarity with web technologies and html is highly desirable
Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required

Basic Qualifications :

Should be willing to work in night shifts.
Excellent written and verbal communication skills required.
Must be able to interact with an external parties like customers and suppliers comfortably.
Process and respond to phone calls and emails received from publishers.
Respond to queries sent to the CSP forums.
Investigate payment concerns brought up by customers.
Route payment concerns to Accounts Payable.
Reprocess stuck books through the system.
Route issues and bugs that need engineering expertise to the development teams.
Remove certain content as it is identified by the QA team.
Notify vendors that their content has been removed.
Maintain and improve a knowledge base with unique vendor requests and their solutions.
Work on developing responses for common questions
Work with operations manager in documenting process flows.

Note :

This is a Contract Role for a period of 6 Months
This is a complete night shift role
Hiring Process : Face to Face Interview

Job Role : Customer Service / Tech Support