Amazon is hiring for the position of Seller Support Associate for Hyderabad Location from 2015-2016 batches
Amazon
Seller Support Associate
Eligibility : M.Pham, M.Com, BBA/BBM, MA, BDS, BCA, MBA/PGDM, BE/B.Tech, ME/M.Tech, BEd, PG Diploma, BSc, B.Arch, M Phil / Phd, BVSc, B.Pharm, B.Com, M.Arch, BA, MSc, MCA
Location : Hyderabad
Last Date : 11 Dec 2016
Year of passing: 2015 – 2016
Experience Required: 0-1 Years
Amazon – Job DetailsDate of posting:30 Nov 16
Eligibility : Any graduation, postgraduation (If BTech/MTech/Mpharm/MSC/MCA then they need 6 month relevant BPO experience).
Hiring Procedure: PIR, Online Tests & 2 Operations Rounds (Face to Face)
Job Description:
The Seller Support Associate acts as the primary interface between Amazon and our business partners.
The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Summary of Responsibilities:
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Builds Platform and business knowledge to better serve sellers
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
24/7/365 availability, including willingness to work on weekends, nights and outside of the “standard” work day (as required)
Demonstrate flexibility to work overtime hours as per business requirement
Salary: NR 2,75,000 – 3,75,000 P.A.
Free Transport, Sodexo Meal Vouchers, Night Shift
Hiring Process : Written-test, Face to Face Interview, Group Discussion
Job Role: Customer Service / Tech Support
