Tackling fake calls

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DoT and Telecom Service Providers (TSPs) have developed Prevention of Spoofed Incoming International System to identify and block incoming international spoofed calls which display Indian mobile numbers and appear to be originating from within India.

Cyber-criminals have made such international spoofed calls in recent cases of fake digital arrests, FedEx scams, and impersonation as government and police officials, etc. Further, following steps are
taken by Telecom Regulatory Authority of India (TRAI) to address UCC:

TCCCPR-2018 of TRAI has provisions where a telecom subscriber can opt to block all commercial communications or can selectively block commercial communications as per preference categories and register a complaint against Senders of UCC through Mobile App, sending SMS to short code 1909 and calling on 1909.

Blacklisting of Registered Entities and Telemarketers for violation of TCCCPR-2018.

Action against Unregistered Telemarketer (UTM) such as giving a warning, putting them under Usage Cap or disconnecting in case of repeated violations.

Directives to disconnect all telecom resources of unregistered Senders for making spam calls and to blacklist such Senders.

Financial Disincentives (FDs) against the Access Providers for failing to curb UCC.

DoT has notified Telecom Cyber Security Rules, 2024 on 21.11.2024 which also have provisions that no person shall endanger telecom cyber security, inter-alia, by fraud, cheating or personation; transmitting any message which is fraudulent; committing or intending to commit any security incident.

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