Somesh Kumar I.A.S., Hon’ble Chief Secretary, Government of Telangana inaugurated the BIGRS(Board of Intermediate Grievances Redressal System)today i.e. 07th January 2020 at Board of Intermediate Education, Nampally, Hyderabad. The BIGRS is prepared and maintained by the CGG (Centre for Good Governance). The BIGRS is an attempt by the Board to give a platform to the Students to ventilate their Grievances, problems etc. Once the complaints are received the software will immediately direct the complaint to the concerned officers online. The concerned officer will take steps to resolve the complaints and intimate the action taken to resolve the complaints through the online system. The superior officers of both Board of Intermediate Education & Commissioner of Intermediate Education will be monitoring the disposal of the complaints on the dashboard. The Complainant can also track the status of the complaints. Clear time frames have been prescribed for clearing the complaints.
All these stake holders i.e. Students, Parents, General Public, College Management and even service matter complaints will also be dealt through the BIGRS.
How to access the BIGRS:
BIGRS Application
URL – bigrs.telangana.gov.in
To raise a grievance
Step 1: Enter Mobile Number
Step 2: OTP Validation
Step 3: Select & Enter Grievance Details
Step 4: After submitting their Grievance is generated
Shortly, the TSBIE is going to introduce various modes of accessing grievances through social media: Face Book, Twitter, Whatsapp, Mobile App,g.mail, website and BIE helpdesk, BIE Call Centre &BIE Peshi.
The Chief Secretary Sri. Somesh Kumar said that on the directions of the Honourable Chief Minister Sri. K. Chandrasekhar Rao has convened a meeting with the Commissioner of Intermediate Education, School Education, Director CGG and other officers of Education Department.
Steps are being taken to streamline the Result processing of SSC and Intermediate Results and also stated that Zero tolerance for errors in Examinations.
He gave Instructions to the officials to plant and prepare well for pre Examinations and post Examination works and conduct the Examination in perfect manner.
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